Another Dying Institution

Sears was one of America's and the world's great retailers. Now, Sears idea of customer service is to transfer customer calls abroad to representatives that are not conversant in English. Even if they were fluent in our language, they are not empowered to actually assist the customer. It is beyond frustrating to call Sears headquarters in Illinois and have the call immediately transferred to Manila. Email is also foreclosed because Sears does not make email addresses of their executives readily available. Sears is unreliable. I can no longer shop with Sears.